Grub Labs’ Services Privacy Policy


This policy covers the privacy practices that Grub Labs Corporation and its subsidiaries and affiliates (“Grub Labs” or “we”) employ when providing support, consulting, Cloud or other services (the “services”) to its customers (“you” or “your”). Grub Labs established this privacy policy in order to clarify that the use of information to which it may be provided access in order to provide services is more limited than the use of information covered by Grub Labs’ general privacy policy.

Customer Information and Services Data

Customer Information is information that we may collect from your use of the Grub Labs Web sites and your interactions with us offline. We deal with customer information according to the terms of our general privacy policy.

Services Data is data that resides on Grub Labs, customer or third-party systems to which Grub Labs is provided access to perform services (including Cloud environments as well as test, development and production environments that may be accessed to perform Grub Labs consulting and support services). Grub Labs treats services data according to the terms of this policy, and treats services data as confidential in accordance with the terms of your order for services.

To illustrate the difference between customer information and services data, when a customer contracts with Grub Labs for Cloud services, the customer provides information about itself, including its name, address, billing information, and some employee contact information. Grub Labs may also collect other information about the customer and some employees, for example through its web sites, as part of that interaction. All of that information is customer information, and is treated according to Grub Labs’ general privacy policy.

In contrast, having contracted with Grub Labs for Cloud or other services, the customer provides Grub Labs access to its production, development or test environment, which may include personal information about its employees, customers, partners or suppliers (collectively “end users”).

How Grub Labs Collects and Uses Services Data

Below are the conditions under which Grub Labs may access, collect and/or use services data.

To Provide Services and to Fix Issues. Services data may be accessed and used to perform services under your order for support, consulting, Cloud or other services and to confirm your compliance with the terms of your order. This may include testing and applying new product or system versions, patches, updates and upgrades; monitoring and testing system use and performance; and resolving bugs and other issues you have reported to Grub Labs. Any copies of services data created for these purposes are only maintained for time periods relevant to those purposes.

As a Result of Legal Requirements. Grub Labs may be required to retain or provide access to services data to comply with legally mandated reporting, disclosure or other legal process requirements.

Grub Labs may transfer and access services data globally as required for the purposes specified above. If Grub Labs hires subcontractors to assist in providing services, their access to services data will be consistent with the terms of your order for services and this services privacy policy. Grub Labs is responsible for its subcontractors’ compliance with the terms of this policy and your order.

Grub Labs does not use services data except as stated above or in your order. Grub Labs may process services data, but does not control your collection or use practices for services data. If you provide any services data to Grub Labs, you are responsible for providing any notices and/or obtaining any consents necessary for Grub Labs to access, use, retain and transfer services data as specified in this policy and your order.

Access Controls

Grub Labs’ access to services data is based on job role/responsibility. Services data residing in Grub Labs-hosted systems is controlled via an access control list (ACL) mechanism, as well as the use of an account management framework. You control access to services data by your end users; end users should direct any requests related to their personal information to you.

Security and Breach Notification

Grub Labs is committed to the security of your services data, and has in place physical, administrative and technical measures designed to prevent unauthorized access to that information. Grub Labs security policies cover the management of security for both its internal operations as well as the services. These policies, which are aligned with the ISO/IEC 27001:2005 standard, govern all areas of security applicable to services and apply to all Grub Labs employees. Grub Labs’ Support, Consulting and Cloud lines of business have developed detailed statements of security practices that apply to many of their service offerings, which are available for review at your request.

Grub Labs’ security policies and procedures are reviewed and overseen by Grub Labs Global Information Security (GIS). GIS is responsible for security oversight, compliance and enforcement, and for conducting information security assessments and leading the development of information security policy and strategy.

Grub Labs is also committed to reducing risks of human error, theft, fraud, and misuse of Grub Labs facilities. Grub Labs’ efforts include making personnel aware of security policies and training employees to implement security policies. Grub Labs employees are required to maintain the confidentiality of services data. Employees’ obligations include written confidentiality agreements, regular training on information protection, and compliance with company policies concerning protection of confidential information.

Grub Labs promptly evaluates and responds to incidents that create suspicions of unauthorized handling of services data. Grub Labs GIS and Legal are informed of such incidents and, depending on the nature of the activity, define escalation paths and response teams to address the incidents. If Grub Labs determines that your services data has been misappropriated (including by a Grub Labs employee) or otherwise wrongly acquired by a third party, Grub Labs will promptly report such misappropriation or acquisition to you.


Grub Labs has appointed a Chief Privacy Officer. If you believe your services data has been used in a way that is not consistent with this policy, or if you have further questions related to this policy, please contact the Chief Privacy Officer by email

Last Updated: October 2013